Returns Policy

Return Policy

Last updated: September 15, 2025

Thank you for shopping with Peptogenix. Please read our Return Policy carefully before placing an order.

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No Returns Accepted

Due to the research nature of our products, we do not accept returns under any circumstances once an order has been shipped.
All sales are final after dispatch.

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Refunds

Refunds will only be considered in the following situations:

Missing Parcels

If your order is confirmed as lost or missing by the shipping carrier, we will offer either:

• A full refund, or

• A replacement shipment

The resolution method will be determined on a case-by-case basis.

Order Cancellation

You may request to cancel your order before it has been shipped.

• If the cancellation request is received before dispatch, a full refund will be issued.

• Once the order has been dispatched, cancellation and refunds are no longer possible.

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Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please contact us within 7 days of receiving your order.

To help us resolve the issue quickly, please include:

• Clear photos of the product

• Photos of the outer and inner packaging

We will assess the claim and arrange a replacement or refund, where appropriate.

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Fraudulent Claims

Peptogenix reserves the right to refuse refunds or replacements if we believe a claim is fraudulent or misleading.
All claims are reviewed thoroughly, and we may request additional information or documentation before processing.

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Contact Us

For any questions or issues regarding your order, please contact our customer support team:

📧 Email: contact@lightblue-toad-319026.hostingersite.com