Peptogenix Terms of Service
Last Updated: September 15, 2025
Overview
Welcome to Peptogenix! The terms “we,” “us,” and “our” refer to Peptogenix. Peptogenix operates this website and online store (the “Services”), including all content, features, tools, products, and services, to provide you with a seamless shopping experience.
These Terms of Service (the “Terms”) govern your use of the Services, along with any other policies referenced herein. By using our Services, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use our Services.
1. Eligibility and Account
By using our Services, you confirm that you are at least the age of majority in your jurisdiction. You are responsible for any activities that occur under your account.
When creating an account, you agree to provide accurate and complete information and to keep it updated. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
2. Products and Services
We make every effort to display our products as accurately as possible. However, colors and images may vary depending on your device or monitor. We reserve the right to discontinue or modify any products at any time without notice.
3. Orders and Payment
All orders placed through our website are subject to acceptance. We reserve the right to refuse or cancel any order for any reason, including suspected fraud or product unavailability.
By providing your payment information, you represent that you are authorized to use the chosen payment method. All prices are listed in GBP and are subject to applicable taxes and shipping charges.
4. Shipping and Delivery
We aim to process and dispatch orders promptly. Delivery times are estimates only and may vary depending on your location and courier services. We are not liable for delays beyond our control.
Risk of loss and title for purchased items pass to you once the product has been shipped.
5. Returns and Refunds
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at contact@lightblue-toad-319026.hostingersite.com. Returns must be sent to:
Unit A, 82 James Carter Road, Mildenhall, IP28 7DE, United Kingdom
If your return is accepted, we’ll provide a shipping label and instructions. Items sent back without first requesting a return will not be accepted.
6. Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong product. We’ll evaluate the issue and make it right.
7. Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
We cannot accept returns on sale items or gift cards.
8. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once your return is accepted, make a separate purchase for the new item.
9. European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition you received it, unworn or unused, with tags and original packaging. You’ll also need the receipt or proof of purchase.
10. Refunds
Once we receive and inspect your return, we’ll notify you if the refund has been approved. If approved, a refund will be issued to your original payment method within 10 business days. Please note, it may take additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since your return was approved, contact us at contact@lightblue-toad-319026.hostingersite.com.
11. Intellectual Property
All content on this website, including text, images, graphics, logos, and design, are owned by Peptogenix or its licensors and protected by applicable intellectual property laws. Unauthorized use is strictly prohibited.
12. Limitation of Liability
To the fullest extent permitted by law, Peptogenix shall not be liable for any indirect, incidental, or consequential damages arising out of your use of our website or products.
13. Indemnification
You agree to indemnify and hold harmless Peptogenix, its directors, employees, and affiliates from any claims or damages arising from your breach of these Terms or violation of any law or third-party rights.
14. Changes to Terms
We may update these Terms of Service from time to time. Changes will be effective immediately upon posting on this page. Your continued use of our website constitutes your acceptance of any updated Terms.
15. Governing Law
These Terms are governed by the laws of the United Kingdom. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of UK courts.
16. Contact Information
If you have any questions about these Terms or our policies, please contact us:
Email: contact@lightblue-toad-319026.hostingersite.com
Address: Unit A, 82 James Carter Road, Mildenhall, IP28 7DE, United Kingdom
Phone: [Insert Phone Number]
Business Registration Number: [Insert Registration Number]
VAT Number: [Insert VAT Number]